Terms of service

1. INTRODUCTION

1.1 You must be 18 years or older, or over the applicable age of majority in your jurisdiction to use the Website. If you are below 18 years old or the applicable age of majority in your jurisdiction, you must obtain consent from your parent(s) or legal guardian(s), their acceptance of this Terms of Use and their agreement to take responsibility for: (a) your actions; (b) any charges associated with your use of the Website or purchase of products; and c) your acceptance and compliance with this Terms of Use. If you do not have consent from your parent(s) or legal guardian(s), you must stop using the Website.

1.2 You will be able to access most areas of the Website without registering for an Account with us. Certain areas of the Website are only open to you if you register for an Account.

1.3 We may revise this Terms of Use at any time by updating this posting (see date on top). It is your responsibility to check the Website from time to time to review the current terms and conditions as each use of the Website by you signifies your acceptance to be bound by the latest terms and conditions. Certain provisions of this Terms of Use may be superseded by expressly designated legal notices or terms located on particular pages of the Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use the Website.

2. ACCOUNT

2.1 Each Account registration is for a single user only. We do not permit you to share your Account username and/or password with any other person, nor with multiple users on a network.

2.2 You are responsible for all use of your Account, and all activity emanating from your Account, whether or not such activity was authorised by you. You are solely responsible for maintaining the confidentiality and security of your username and password. If you know or suspect that someone else knows your password or that your Account has been accessed by unauthorised persons, you should contact us immediately and change your password at the earliest possible opportunity.

2.3 We may suspend or cancel your registration, or terminate your Account immediately at our discretion where we reasonably believe that: (a) you are in breach any of your obligations under this Terms of Use; (b) there are transactions on your Account which might be fraudulent, illegal or criminal activity; or c) your use of the Website or your Account constitutes a violation of applicable laws or regulations.

2.4 You may terminate your Account at any time by sending us notice in writing to info@genesismusic.org. However, so long as you continue to use the Website, this Terms of Use will continue to apply to you notwithstanding that you no longer have an Account.

3. ORDERING

3.1 There are various methods and information on how to place an order with us throughout other areas of the Website. All orders placed by you via the Website are subject to the latest version of this Terms of Use.

3.2 The product images shown on the Website are for illustrative purposes and should be treated as general guidance only. Actual products and colours may vary. It is your responsibility prior to ordering to clarify with us exactly what products are being provided for you to purchase.

3.3 As part of our order process, you will be given the opportunity to check your order and to correct any errors. Following receipt of your order, we will send you an order acknowledgement email, detailing the products you have ordered. Please note that this order acknowledgement email is not an order confirmation or order acceptance from us.

3.4 Our acceptance of an order and the completion of a contract between you and us takes place only when we dispatch the order even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.

3.5 We may refuse to accept an order:

a) where products are no longer available;

b) where we cannot obtain authorisation for your payment or suspect fraud;

c) if there has been a pricing or product description error; or

d) if you do not meet any eligibility criteria set out in this Terms of Use.

3.5 Sales to destinations not within our list of shipping countries will only be accepted with prior arrangement with our export department, and will be subject to prepayment and a minimum export sale order. You may contact us at email: info@genesismusic.org for enquiries.

3.6 We reserve the right to limit the quantity of any product sold, or prohibit a sale altogether, including but not limited to prohibiting sales to resellers. In any such event you will receive a refund.

4. PRICING

4.1 All prices are in Malaysian Ringgit and include all taxes (where applicable) at the current rates but do not include delivery or other charges.

4.2 Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates will be made known to you.

4.3 Our prices are reviewed regularly and while we try to ensure that all prices on the Website are accurate, errors may occur. If we discover an error in the price of products you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. If you cancel and you have already paid for the products, you will receive a full refund.

5. PAYMENT

5.1 We take payment immediately and all products are subject to availability. In the event that we are unable to supply a product, we will inform you of this as soon as possible.

5.2 In the interests of preventing fraudulent use of credit, debit and charge cards, we will validate the names, addresses and other information supplied during the order process against commercially available records (e.g. electoral roll data, credit reference services etc.). A third party may also be instructed to complete these checks. By ordering from the Website, you consent to such checks being made. Any information you provide to us may also be disclosed to a registered credit reference agency which may keep a record of the information. All personal data provided by you will be processed in accordance with our Privacy Policy. You acknowledge and agree to be bound by the terms of our Privacy Policy.

5.3 We do not accept foreign currencies. At the point of payment, your card issuing bank will convert the amount paid in Malaysian Ringgit to other currencies using their current exchange rate. Please bear in mind our other currency display is a guide and that your bank exchange rate may be different to our online display and will be reflected on your card statement.

6. DELIVERY

6.1 At present, products bought on the Website will be delivered to locations within the Malaysia.

6.2 Your order will be delivered to the address you indicated when you placed your order.

6.3 Delivery charges and estimated timescales are specified on our delivery page and also when you place an order. Unless otherwise agreed with you and subject to clause 14, delivery of the products will be within 30 days beginning with the day after you ordered the products. Risk of loss and damage of products passes to you on the date when the products are delivered or on the date of first attempted delivery by us.

7. RETURNS

If your product is delivered damaged, you should contact us at info@genesismusic.org

8. LICENCE

8.1 You are permitted to print and download extracts from the Website for your own use on the following basis:

a) no documents or related graphics on the Website are modified in any way;

b) no graphics on the Website are used separately from accompanying text; and

c) our copyright and trademark notices and this permission notice are to appear on all copies.

8.2 Unless otherwise stated, the copyright, trademark and other intellectual property rights in all material on the Website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of this Terms of Use, any use of extracts from the Website other than in accordance with clause 8.1 above for any purpose is prohibited. If you breach any of the terms in this Terms of Use, your permission to use the Website automatically terminates and you must immediately destroy any downloaded or printed extracts from the Website.

8.3 Subject to clause 8.1, no part of the Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.

8.4 Any rights not expressly granted in this Terms of Use are reserved.